Getoday India – Seller Policy

About Getoday India

Getoday India, operated under Shoo Kada (Angamaly, Kerala), is a local marketplace platform that connects verified sellers with customers across Kochi and Angamaly.
Sellers can list non-food products and enjoy same-day delivery using Getoday’s verified delivery partners.

This Seller Policy outlines the rules, responsibilities, and benefits for all sellers registered on Getoday India.
By registering as a seller, you agree to comply with this policy and the platform’s general terms of service.

1. Seller Registration

• Sellers must provide accurate business details during registration, including:

  • Business/Shop Name

  • Owner’s Full Name and Contact Information

  • GST Number (if applicable)

  • Pickup Address (must be within Kochi or Angamaly for now)

  • Valid ID proof and Bank Details for payouts

• Registration is free for a limited period.

• Sellers are verified by the Getoday team before activation.

2. Commission & Fees

• Getoday charges 10% commission on every successful sale.

• No registration or monthly subscription fee applies during the promotional period.

• A ₹100 product listing fee applies per item (after free quota, if applicable).

• Sellers receive payouts weekly to their registered bank account after deducting commission and delivery costs (if applicable).

3. Delivery & Logistics

• All deliveries are handled by Getoday’s local delivery network to ensure same-day service.

• Sellers must prepare products for pickup within 2 hours of order confirmation.

• Getoday will notify sellers through the Seller Dashboard or WhatsApp message once an order is placed.

• Sellers must ensure proper packaging and labeling of items before pickup.

• Delivery costs are borne by the customer unless otherwise specified in a promotion.

4. Returns & Refunds

• Returns are accepted within 7 days of delivery if the product is unused, undamaged, and includes all original tags and packaging.

• Customized and innerwear products are not eligible for returns due to hygiene and personalization standards.

• Returned products will be sent back to the seller for inspection before refund approval.

• Refunds will be processed to the buyer only after verification of the product’s condition.

5. Product Listing Rules

• Sellers are allowed to list non-food, legal, and safe-to-sell products only.

• Prohibited items include:

  • Food and beverages

  • Tobacco, alcohol, or restricted goods

  • Counterfeit or branded replicas

  • Hazardous materials or illegal substances

• Product titles, descriptions, and images must be clear, accurate, and original.

• All products must include pricing, stock count, and delivery readiness.

6. Seller Responsibilities

• Keep product stock updated in the Seller Dashboard.

• Maintain consistent quality and authenticity of products.

• Respond promptly to customer or Getoday communications.

• Ensure timely order preparation for smooth delivery operations.

• Maintain professional and respectful conduct toward customers, delivery partners, and Getoday staff.

7. Payments & Settlements

• Seller payouts are made every 7 days for delivered and confirmed orders.

• Refunds and chargebacks (if any) are adjusted in the next payout cycle.

• Sellers must ensure bank and UPI details are accurate to avoid delays.

• Any disputes regarding payments must be raised within 7 days of payout.

8. Compliance & Legal

• Sellers must comply with all Indian laws, including GST regulations, consumer protection laws, and product safety norms.

• Getoday India reserves the right to suspend or terminate a seller account in cases of:

  • Misleading listings or fake products

  • Repeated customer complaints

  • Policy violations or non-cooperation with verification checks

9. Seller Support

For any questions or support:
📞 Phone / WhatsApp: +91 70346 16616
📧 Email: support@getodayuk.co.uk
🕘 Support Hours: Monday–Saturday, 9:00 AM – 8:00 PM